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2020 Summer Offer
Regarding "refunds for cancellation of reservation" for pre-paid plans
The MyStays Hotel Group sold a [Pre-paid and non-refundable] plan for stays from July 15, 2020 (Wednesday) to August 16, 2020 (Sunday). We will reimburse you should you wish to cancel your reservation.
Eligible stay period July 15, 2020 (Wed) ~ August 16, 2020 (Sun)
Eligible hotels Our 47 hotels in Tokyo, Kanagawa, Chiba (excluding some areas), Yamanashi and Hokkaido Prefectures
Eligible Booking Websites •Mystays.com Group Site. •Rakuten Travel •Jalan •Ikyu.com •Yahoo! Travel •Booking.com •Agoda •Expedia / Hotels.com
* If you have made a reservation through Ctrip / Trip.com, please contact the customer center of these reservation sites.
Refund Application Validity Period March 27, 2020 (Fri)-June 30, 2020 (Tue)
After confirming the details of the reservation, we will refund and contact you.
Refund Application Method Fill out the necessary information from the "2020 Summer Offer Reservation Cancellation / Refund Application Form" and apply.