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The MyStays Hotel Group sold a [Pre-paid and non-refundable] plan for stays from July 15, 2020 (Wednesday) to August 16, 2020 (Sunday). We will reimburse you should you wish to cancel your reservation.


Eligible stay period
July 15, 2020 (Wed) ~ August 16, 2020 (Sun)

Eligible hotels 
Our 47 hotels in Tokyo, Kanagawa, Chiba (excluding some areas), Yamanashi and Hokkaido Prefectures

Eligible Booking Websites
Mystays.com Group Site.
Rakuten Travel
Jalan
Ikyu.com
Yahoo! Travel
Booking.com
Agoda
Expedia / Hotels.com
* If you have made a reservation through Ctrip / Trip.com, please contact the customer center of these reservation sites.


Refund Application Validity Period
March 27, 2020 (Fri)-June 30, 2020 (Tue)
After confirming the details of the reservation, we will refund and contact you.


Refund Application Method
Fill out the necessary information from the "2020 Summer Offer Reservation Cancellation / Refund Application Form" and apply.
Click here for Special Refund Form.
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