We guarantee that the hotel rates shown on MYSTAY HOTEL MANAGEMENT’s official website are the best available prices—lower than can be found via any other website.
Discrepancy with our “best-price guarantee”:
If, within 3 hours of making a booking on MyStays’ official site, you find the same accommodations with the same conditions available through a third-party website at a lower price, please let us know within 24 hours after your booking. Once we have confirmed that this is indeed the case, we will offer a 10% lower rate than that offered on the site you have shown us.
How to communicate a price discrepancy
Within 24 hours after making a reservation on our official site, apply by using the form provided via the link here.
≪ What you need when applying ≫
□ A document showing your reservation number to verify your reservation on MYSTAYS’ official site
□ An attached printout or screen capture of the other site showing the lower price
□ Do not cancel your reservation.
□ The indicated accommodation must meet the same conditions, as outlined below.
Note: For the guarantee to apply, you must contact us at least 24 hours prior to your check-in.
Please be sure to write your subject as "Best-Price Guarantee" & all information needed.
[ Same conditions ]
The same hotel
The same plan (privileges, amenities, additional services, etc.)
The rates should both be inclusive of consumption taxes and any service charges
The same type and grade of room
The same number of people using the accommodation (including adults, children and infants)
The same accommodation date (arrival date, departure date)
The same check-in and check-out times
The same payment method (payable in cash on location, prepayment, etc.)
Cancellation conditions (pre-cancellation, non-cancellation, non-changeable, etc.)
[ Rates that are not applicable ]
Rates that are not available to the general public, such as special rates for corporate agreements, welfare programs, specified organizations, etc.
Rates that hotels cannot match, such as those on package tours sold by travel agencies
Rates from internet auctions, joint purchases, etc.
Rates shown in foreign currencies that fluctuate with exchange rates
Travel agency campaign offerings (such as through point or coupon offerings, or sponsored plans)
Rates not available when reserving via a website, such as when reservations are only accepted by telephone
Rates on packages that include items other than lodging, such as the use of other non-hotel facilities or means of transportation
[ Important notes ]
The comparison rate must be found within three hours after making a reservation on our official site.
You must apply for our price guarantee within 24 hours of making a reservation on our official site and by the day before your check-in date.
Best prices shown on our official site are inclusive of consumption tax and service charges. When you apply, be sure to send a copy of the screen showing rates that are also inclusive of consumption tax and service charges.
For any rates in foreign currencies, please be sure to send us a copy of the screen showing the rate in Japanese yen.
Applications not including the necessary items and attachments may be declared invalid.
Please be aware that the terms and conditions of our Best-Price Guarantee are subject to change without notice.