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Privacy Policy
As a hotel operator, MYSTAYS HOTEL MANAGEMENT Co., Ltd. (hereinafter referred to as “our company” or “we”) sees itself able to be an exemplary model for the proper handling of personal information, and recognizes the importance of doing so. Accordingly, we have established a privacy policy that our staff and executives will abide by, and will do everything possible to protect your personal information and rights.
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Privacy Policy
1. Purpose of Use of Personal Information

In acquiring your personal information, we will specify a limited purpose of use. We will only acquire personal information to the degree that it satisfies this purpose.
Your personal information is used within the scope of purpose of use. In addition, our company has established procedures that take the measures necessary to prevent your information from being used for any other purpose.

2. Security Measures for Personal Information

Within the scope necessary to support the purpose of using the personal information we possess, we will take reasonable safety measures to prevent and rectify any issues concerning the leakage, loss, or damage of your personal information, and will work to ensure that the information is accurate and up to date.

3. Legal Compliance

We will comply with all laws, national guidelines, and other norms relating to the handling of your personal information.

4. Complaints or Questions Regarding the Handling of Personal Information

We will address complaints or questions regarding our company’s handling of personal information through the contact listed below.

MYSTAYS HOTEL MANAGEMENT Co., Ltd. Compliance Team
By Post: Roppongi Hills North Tower 14F, 6-2-31 Roppongi, Minato-ku, Tokyo 106-0032, Japan
E-Mail: privacy@mystays.com

5. Continual Improvements

We have established a personal information protection management system, which will be periodically reviewed and continually improved.

Established: 25/ MAY /2018
MYSTAYS HOTEL MANAGEMENT Co., Ltd.
Atsuki Asano
President and CEO

Handling of Personal Information

Purpose of Use

The personal information acquired by our company is used within the scope of the following purposes.
If we use personal information in ways that exceeds the purposes below, we will obtain consent from the individual regarding the purpose of use (in instances where we have directly acquired their information). If this information has been acquired through other means, we will use the information only after publicizing the purpose of use.

Target Information Purpose of Use
Personal Information for Hotel Management Operations
  • For reservations, accommodation procedures, and confirming identity.
  • For collection and analysis of data used to plan and improve services.
  • For provision of services, partner products, and information about services, etc.
Personal Information of Suppliers To manage information on business activities and suppliers
Personal Information of Present/Past Employees For human resources management and hiring operations
Personal Information of Job Applicants To contact applicants about screening and acceptance/rejection
Personal Information Retention Period

Personal information recorded for reserved services that is acquired at the time of reservation will be deleted after a period of time established by law.

Joint Use of Personal Information

In order to carry out our high added value services and perform the required tasks relating to billing and communications, we will share the personal information of customers using our hotel’s services in the following ways, while implementing strict supervision and suitable safety measures.

1. 1. Those with joint use of personal information: Companies associated with operation and business activities of Mystays Hotel Group.(Click here to view list.

2. Purpose of joint use: As stated above (Purpose of Use of Personal Information).

3. Jointly shared personal information: Customer names, membership number, phone number, fax number, citizenship, passport number, address, e-mail address, age, gender, birthday, information relating to usage history, other information provided to our company’s other reservation sites (including partnered reservation sites).

4. Management overseeing jointly shared personal information: MYSTAYS HOTEL MANAGEMENT Co., Ltd.

Requests for Disclosure of Personal Information
Inquiries on Personal Information / Disclosure Request Desk
Personal Information of Minors
Handling Cookies
Use of Cookies by Third Party Companies
Security Measures for Personal Information
Supervision for Employees and Contractors
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