The personal information acquired by our company is used within the scope of the following purposes.
If we use personal information in ways that exceeds the purposes below, we will obtain consent from the individual regarding the purpose of use (in instances where we have directly acquired their information). If this information has been acquired through other means, we will use the information only after publicizing the purpose of use.

The company stores customer personal information for the time period required in order to achieve the goals noted in this Policy.

The following personal information is used jointly under strict management and appropriate safety measures in order to provide high value-added services to MYSTAYS Hotel customers and to contact and process payments required for such services:

1. Parties engaged in joint use of personal information: MYSTAYS Hotel Group business operators (click here to view a list) engaged in administration and operation of the MYSTAYS Hotel (click here to view a list)

2. Purpose of joint use: As stated above (Purpose of Use of Personal Information).

3. Personal information items falling under joint usage: Customer name, member number, telephone/fax number, nationality, passport number, address, email address, age, gender, date of birth, MYSTAYS Hotel service usage history, member point information, information received from the customer in order to use MYSTAYS Hotel services, information provided on the company reservation website (including affiliated reservation sites)

4. Management overseeing jointly shared personal information: MYSTAYS HOTEL MANAGEMENT Co., Ltd.

1. If the company receives a request from the individual regarding notification or disclosure of purpose of use, disclosure of records showing a history of provision to third parties or recipients, amendment, addition, or deletion of information, suspension of use, deletion, or suspension of provision to third parties (hereafter “disclosure, etc.”), an in-house investigation of the personal information will be conducted and a response will be provided without delay.
*Note that in some cases we will be unable to disclose information due to the nature of the request. In such instances we will explain why disclosure is not possible.

2. For disclosure requests, send a request via post or e-mail following the procedure below. We may be unable to deal with requests that are insufficient or contain incorrect information.

3. Personal information received in the Personal Information Disclosure Request Form will be used to address your inquiry, and will not be used for any other purpose.

To make a disclosure request, prepare the below documents and send them via post or attached to an e-mail.

1. Personal Information Disclosure Request Form
Please write the address, name and phone number of the person making the request, the address, name, and phone number of the person(s) specified in the request, and the type of personal information, details and submission time of the specified person(s).

2. Identity Verification Documents
A copy of a document that has a picture of your face verifies your address and name, such as a driver’s license, passport, residence card, etc.

Those requesting disclosure through a legal representative or a contracted agent should also enclose or attach the below documents in addition to the documents noted previously.

【For Legal Representatives】

1. Documents Confirming the Right of Legal Representation.
A copy of family register. -For legal guardians (parents), a copy of one’s health insurance card is also acceptable.

2. Documents Confirming that the Individual is a Legal Representative.
A copy of a document that has a picture of your face and verifies your present address and name, such as a driver’s license, passport, residence card, etc.

【For Delegated Agents】

1. Power of Attorney Include the signature/seal of both the person delegating the request and the person serving as legal representation.
Write down your address, phone number, and details regarding the contracted work.

2. Certification of Seal of the Person Concerned (Issued within 3 Months)

3. Documents Confirming the Legal Representative being Contracted.
A copy of a document that has a picture of your face and verifies your present address and name, such as a driver’s license, passport, residence card, etc.

*For details on disclosure, contact the Disclosure Request Desk

Name : MYSTAYS HOTEL MANAGEMENT Co., Ltd.

Address: Roppongi Hills North Tower 14F, 6-2-31 Roppongi, Minato-ku, Tokyo, 106-0032, Japan

Personal Information Protection Management: Compliance Team

E-mail Address: privacy@mystays.com

Our website is not intended for use by minors. We do not intentionally collect personal information from minors. Minors are permitted to use this website with the consent or monitoring of a parent or guardian.

Our website may use cookies. In such instances, cookies will be utilized to improve convenience when using the site, and will not be used to identify the customer’s personal information. While it is possible to block all cookies through your browser settings, please note that this may prevent stable access to our website.

A third-party company’s system may be used when utilizing cookies. In order to analyze user access and optimally distribute advertisements, statistical information on usage is acquired using cookies from third party companies, and advertisements are distributed via third-party companies. Under no circumstances will the user be personally identified by the cookies used by third-party companies to distribute advertisements and analyze access. The following third-party companies’ services are used to distribute advertisements and analyze access to our company’s website. Click on the link of the third-party company’s website to see how that company uses cookies. In addition, to disable cookies, go to the opt out page of the third-party companies listed at the bottom of this page, and follow the procedure for disabling cookies. Note that you may encounter limitations to each service when you disable (opt out of) cookies.

Google Japan LLC
https://www.google.co.jp/policies/technologies/ads/

Yahoo Japan Corporation
https://about.yahoo.co.jp/common/terms/chapter1/#cf2nd

Meta Platforms, inc.
https://www.facebook.com/policy.php

Criteo Co., Ltd.
https://www.criteo.com/jp/privacy/

*While each analytics tool collects customer information using cookies, none of the information collected identifies the person.

The cookies collected and used by each analytics tool are handled according to the privacy policy of the respective company.

If a customer wishes to block cookies from being collected on our website, they may opt out via the list of opt out pages below.

https://www.google.co.jp/intl/ja/policies/privacy/

Google Japan LLC Opt Out Page
https://www.google.com/settings/ads
https://policies.google.com/privacy?hl=jp&gl=jp

Yahoo Japan Corporation Opt Out Page
https://btoptout.yahoo.co.jp/optout/preferences.html

Meta Platforms, inc. Opt Out Page
https://www.facebook.com/settings?tab=privacy

Criteo Co., Ltd.
https://www.criteo.com/jp/privacy/

In order to maintain the security of a customer’s transmitted personal information on our site, we provide protection through SSL encryption (Secure Socket Layer: a security function that encrypts and transmits information through the Internet).
When a customer uses a browser compliant with SSL encryption, transmitting and receiving of encrypted personal information becomes enabled.

Our company imposes employee confidentiality when dealing with personal information, and educates employees on how to protect this personal information.
When our company contracts the management of personal information to a third-party company (including overseas companies), we will execute a confidentiality agreement upon confirming the safety of the contracted company’s personal information protection system.