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Privacy Policy
As a hotel operator, MYSTAYS HOTEL MANAGEMENT Co., Ltd. (hereinafter referred to as “our company” or “we”) sees itself able to be an exemplary model for the proper handling of personal information, and recognizes the importance of doing so. Accordingly, we have established a privacy policy that our staff and executives will abide by, and will do everything possible to protect your personal information and rights.
Privacy Policy
1. Purpose of Use of Personal Information

In acquiring your personal information, we will specify a limited purpose of use. We will only acquire personal information to the degree that it satisfies this purpose.
Your personal information is used within the scope of purpose of use. In addition, our company has established procedures that take the measures necessary to prevent your information from being used for any other purpose.

2. Security Measures for Personal Information

Within the scope necessary to support the purpose of using the personal information we possess, we will take reasonable safety measures to prevent and rectify any issues concerning the leakage, loss, or damage of your personal information, and will work to ensure that the information is accurate and up to date.

3. Legal Compliance

We will comply with all laws, national guidelines, and other norms relating to the handling of your personal information.

4. Complaints or Questions Regarding the Handling of Personal Information

We will address complaints or questions regarding our company’s handling of personal information through the contact listed below.

By Post: Roppongi Hills North Tower 14F, 6-2-31 Roppongi, Minato-ku, Tokyo 106-0032, Japan

5. Continual Improvements

We have established a personal information protection management system, which will be periodically reviewed and continually improved.

Handling of Personal Information

Purpose of Use

The personal information acquired by our company is used within the scope of the following purposes.
If we use personal information in ways that exceeds the purposes below, we will obtain consent from the individual regarding the purpose of use (in instances where we have directly acquired their information). If this information has been acquired through other means, we will use the information only after publicizing the purpose of use.

Target Information Purpose of Use
Personal Information for Hotel Management Operations
  • • To handle and manage reservations for lodging, dining, and banquets at MYSTAYS Hotel (defined in the section on joint usage) and to provide products and services
  • • To collect and analyze information to plan and improve products and services
  • • To provide information on products, services, campaigns, etc., offered by the MYSTAYS Hotel Group (defined in the section on joint usage) through informational letters, emails, etc.
  • • To manage MYSTAYS Hotel Group member information, to award and manage member points, and to manage and provide services
Personal Information of Suppliers To manage information on business activities and suppliers
Personal Information of Present/Past Employees For human resources management and hiring operations
Personal Information of Job Applicants To contact applicants about screening and acceptance/rejection
Personal Information Retention Period

The company stores customer personal information for the time period required in order to achieve the goals noted in this Policy.

Joint Use of Personal Information

The following personal information is used jointly under strict management and appropriate safety measures in order to provide high value-added services to MYSTAYS Hotel customers and to contact and process payments required for such services:

1. Parties engaged in joint use of personal information: MYSTAYS Hotel Group business operators (click here to view a list) engaged in administration and operation of the MYSTAYS Hotel (click here to view a list)

2. Purpose of joint use: As stated above (Purpose of Use of Personal Information).

3. Personal information items falling under joint usage: Customer name, member number, telephone/fax number, nationality, passport number, address, email address, age, gender, date of birth, MYSTAYS Hotel service usage history, member point information, information received from the customer in order to use MYSTAYS Hotel services, information provided on the company reservation website (including affiliated reservation sites)

4. Management overseeing jointly shared personal information: MYSTAYS HOTEL MANAGEMENT Co., Ltd.

Requests for Disclosure of Personal Information
Inquiries on Personal Information / Disclosure Request Desk
Personal Information of Minors
Handling Cookies
Use of Cookies by Third Party Companies
Security Measures for Personal Information
Supervision for Employees and Contractors
Name, address, and representative of the business operator handling said personal information
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